Contact information

CONTACT INFORMATION – TYPHON GRIP

Welcome to Typhon Grip. We are fully committed to providing our UK fitness community with premium customer support. If you have any questions regarding our products, active orders, tracking information, or wholesale inquiries, please utilize the official communication channels outlined below.

1. PRIMARY CONTACT METHOD
To ensure your request is routed to the correct department and resolved swiftly, all official customer support is handled exclusively via electronic mail. 
• Support Email Desk: typhongripsupport@gmail.com
• Response Timelines: Our support crew monitors this inbox continuously. We aim to respond to all inquiries within 12 to 24 hours, Monday through Friday (excluding UK bank holidays). Please allow up to 48 hours for a response during peak product launch phases or high-volume seasonal sales.

2. WHAT TO INCLUDE IN YOUR MESSAGE
To help our team assist you immediately, please ensure your email contains the following information where applicable:
• Order Inquiries: Please state your full name and include your 4-digit or 5-digit Typhon Grip Order Number (e.g., #1001) directly in the subject line of your email.
• Tracking Issues: If your package is within its standard 7-to-14 business day delivery window, please check your automated dispatch email for your live courier link before contacting support.
• Defect/Damage Claims: As outlined in our Refund Policy, any claims regarding items damaged in transit must include clear photo or video evidence attached directly to your email.

3. UNRECOGNIZED CHANNELS AND SPAM FILTERS
Please note that Typhon Grip does not utilize automated telephone hotlines, SMS desks, or direct physical mail sorting offices for customer interactions. 
• Social Media: While we love engaging with our fitness community on TikTok and Instagram, our social media direct messages (DMs) are managed by our content creation team and are not a secure or official channel for order modifications, cancellations, or refund processing. All formal business actions must be initiated through typhongripsupport@gmail.com.
• Automated Solicitation: This public-facing contact address is strictly protected. Automated spam bots, marketing pitches, SEO agency solicitations, and cold business offers are filtered out automatically and will be permanently blocked without review.

4. LEGAL REGISTRATION DETAILS
This e-commerce storefront operates under the trading name Typhon Grip. All transactions, digital contracts, and customer agreements processed through this site are governed by the laws of the United Kingdom. 

If you require any further clarification regarding these contact terms, please reach out to our email desk at typhongripsupport@gmail.com.